Paula Castellano-Flynn, RN

Contact Information & Service Area

Private Healthcare Advocate: Certified by Healthcare Liaison, Inc.

Phone: 203-966-1722

CT RN License # E39246

Serving CT, and lower Westchester, NY

Practice Focus, Interests

When my family members and friends have health problems or questions, they often trust me to help them get the appropriate care they need. Who is there for people who don't have a health care professional in their family? This is what prompted me to form BY YOUR SIDE, a Healthcare Advocate Service.

Over my 30 years of Nursing experience working over a broad spectrum of the health care industry, I've witnessed the medical field become ever more advanced and confusing for a growing number of patients. It is not uncommon to see multiple doctors, undergo many tests, procedures, treatments and surgeries, and be given a myriad of medications.

As a Nurse Healthcare Advocate, I can represent you or your family member when you may be least able to speak up for yourself. My services are personal, and can include accompanying you to medical appointments, as well as coordinating care between the various members of your healthcare team. I am here to review and explain test results and healthcare choices in a language that you can understand and to guide you in carrying out your decisions. Helping you get the best care possible, I will be BY YOUR SIDE on the road to recovery.

Professional History

As a Registered Nurse, licensed in CT, NY, and FL for over 30 years, I have enjoyed a diverse medical experience. I've provided nursing care and management in Critical Care, Home Care Case Management, Education of staff and families in Long Term Care, Research and Infection Prevention.

Academic Background

Current enrollment in Private Healthcare Advocate certification program 2010

Advanced Cardiac Life Support, Pediatric Advanced Life Support, Certification - 2009
CPR Instructor

Infection Control Practitioner, Certification, 2005
Member: Infection Control Nurses of CT

R.N. with an A.S. from Norwalk Community College, 1977

National Association of Healthcare Advocacy Consultants

Healthcare Liaison Up Close

The Roles of Private Patient Advocates

7 minute audio podcast
Jan. 2011

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Six Ways to Use Communication for Good Patient Transitions

by Joanna Smith

Curaspan Health Group
Sept. 2010

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Advocates In the News

A New Breed: Navigating the Healthcare System

American Way Magazine
May 2013

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Patient's Fear of Being 'Difficult' May Hurt Care

San Francisco Chronicle
May 2012

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When Health System Fails You, Advocates Can Help

When Bob Whitlow, a long-time paraplegic, faced a recent health crisis, he hired a private health advocate to help. The Wall Street Journal MarketWatch
May 2011
(04m:03s video)

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Press Releases

Healthcare Liaison, Inc. Expands Credentialing Program For Healthcare Advocates

Berkeley, CA
June 15, 2010
(57K PDF file)

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