National Association Formed

by Joanna Smith on Aug 10, 2009

I am very pleased to announce the formation of the National Association of Healthcare Advocacy Consultants (NAHAC, www.nahac.com), the organization, as it says on the web page, “dedicated to improving the consumer healthcare experience.”   Why NAHAC and why now? 
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Marie Shouldice R.N. B.S.N. Becomes a Certified Private Healthcare Advocate

by Joanna Smith on May 1, 2009

Marie Shouldice R.N. B.S.N.
Phone: 510-300-4782
mariesrn@healthcareliaison.com

Serving clients ages 14 years and up
in Alameda & Contra Costa Counties.
Certified Private Healthcare Advocate

Practice Focus, Interests
Practically speaking, I am a human GPS for healthcare, and can take you on the most direct and useful route to your healthcare destination. I regularly perform complex case management and discharge planning, pre-operative orthopedic total joint instruction and general surgery preparation and recovery planning. I will assess your situation, and together we will create an individual plan of care to meet your needs.

Navigating the healthcare system on your own can often take you on circuitous routes and sometimes end up in gridlock. With my up-to-date, practical, and functional knowledge as a Case Manager, I will enable you to recognize medical “traffic jams” while confidently advocating your concerns to your healthcare providers. I can efficiently and thoughtfully navigate the healthcare system, both inpatient and outpatient.

Professional History
I have been an R.N. Patient Care Coordinator/Case Manager for more than 25 years. I have worked at UCSF, St. Mary’s Medical Center, San Francisco, and have spent the last 8 years at Kaiser Permanente Medical Center.

Academic Background
I am a California-Licensed R.N. and have a Bachelor of Science Degree in Nursing from San Francisco State University. In addition, I have a Certificate in Legal Nurse Consulting from California State University East Bay.

Michael Knappman, BS, MPAS Becomes a Certified Private Healthcare Advocate

by Joanna Smith on May 1, 2009

Michael KnappmanMichael Knappman, BS, MPAS
Phone: 707-792-1619
michaelk@healthcareliaison.com

Serving Sonoma County, Northern California
Certified Private Healthcare Advocate

Practice Focus, Interests
“I am a cancer survivor and have experience assisting others with cancer diagnoses, understanding the complex choices they face, and accessing appropriate care. My field of practice has been in primary care medicine serving individuals of all ages. I have considerable experience working with the Spanish speaking population, and have a special interest in working in cross cultural medicine.”

Professional History
I have practiced as a licensed Physician Assistant in the areas of primary care medicine, women’s health, and pediatrics for over 20 years. I spent the last 17 years working for the Sonoma County Health Services Department, in Santa Rosa, CA.

Academic Background
Certified Private Healthcare AdvocateI received a Bachelor of Arts degree in Sociology from UC Berkeley, and my Physician Assistant Certificate from the UC Davis Medical School FNP/PA program. I completed a Masters of Physician Assistant Studies through the University of Nebraska Medical School. I am a member of the California Association of Physician Assistants (CAPA), the American Academy of Physician Assistants (AAPA), and the American Professional Society on the Abuse of Children (APSAC). I served as a Board member of the Jewish Community Free Clinic in Rohnert Park, CA for six years.