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National Association of Healthcare Advocacy ConsultantsHealthcare Liaison, Inc. assists people of all ages in navigating an increasingly complex healthcare system, reducing their stress and giving them the tools to make informed healthcare choices. We also provide consultation and training for Healthcare Advocates, consumers and Corporate entities. Healthcare Liaison can provide services in a flexible manner to fit your specific situation. Services are provided at the most appropriate site: home, work site, hospital or clinic or the offices of Healthcare Liaison.


Business hours are Monday through Friday, 8:30 a.m. to 5 p.m. Evening appointments are available.


Contact Healthcare Liaison at
510-704-8476 to schedule an appointment.

You may also request an appointment via e-mail:

Mailing Address

Healthcare Liaison, Inc.
2625 Alcatraz Ave. Suite 194
Berkeley, CA 94705

Office Location

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Joanna Smith LCSW, MPH, CHA

CEO of Healthcare Liaison, Inc. She has 30 years experience in the fields of health, public health and mental health in healthcare systems throughout the San Francisco Bay Area.

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Affiliate Advocates

Sima Kahn, MD, CHA

Sima Kahn, MD, CHA

Based in the Puget Sound Region, Serving Patients throughout Washington State

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Healthcare Liaison Up Close

The Roles of Private Patient Advocates

7 minute audio podcast
Jan. 2011

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Six Ways to Use Communication for Good Patient Transitions

by Joanna Smith

Curaspan Health Group
Sept. 2010

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Advocates In the News

A New Breed: Navigating the Healthcare System

American Way Magazine
May 2013

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Patient's Fear of Being 'Difficult' May Hurt Care

San Francisco Chronicle
May 2012

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When Health System Fails You, Advocates Can Help

When Bob Whitlow, a long-time paraplegic, faced a recent health crisis, he hired a private health advocate to help. The Wall Street Journal MarketWatch
May 2011
(04m:03s video)

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Press Releases

Healthcare Liaison, Inc. Expands Credentialing Program For Healthcare Advocates

Berkeley, CA
June 15, 2010
(57K PDF file)

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