Healthcare Liaison specializes in developing Tailored Trainings for businesses and corporations. Our clients have included Managed Care Systems and Mental Health Programs. We are available to create Tailored Trainings both in the U.S. and internationally.
Our Tailored Training development process has three stages.
Stage OneWe meet with our Corporate Client to assess the areas of expertise they currently possess and determine with them what additional knowledge would enhance their employees’ skill base. We utilize WebEx video conferencing for this stage so we can accommodate staff in different locations.
Stage TwoWe developed a Tailored Training that fits the Client’s needs.
- We designed a training program for Supervisors and line staff at Bravo Health/Cigna Health Spring in Philadelphia, PA who were working with medically complex HMO members.
- We developed an innovative training program for mental health case managers and staff of Rubicon Programs in Richmond, CA. The training was designed to develop staff competencies in working with clients who have both complex mental health and medical case management needs.
- We assisted Sutter Health in Berkeley, CA in creating a system of assessment for their case management program.
Stage ThreeWe review, evaluate and refine the Tailored Trainings with our client to ensure that goals were met and we address needed follow-up.
We have a dedicated and creative staff who develops Tailored Trainings. Please call us to discuss your training needs: 510-704-8476.
Joanna Smith LCSW, MPH, CHA
CEO of Healthcare Liaison, Inc. She has 30 years experience in the fields of health, public health and mental health in healthcare systems throughout the San Francisco Bay Area.
Sima Kahn, MD, CHA
Based in the Puget Sound Region, Serving Patients throughout Washington State
Healthcare Liaison Up Close
The Roles of Private Patient Advocates
7 minute audio podcast
Six Ways to Use Communication for Good Patient Transitions
by Joanna Smith
Curaspan Health Group
Advocates In the News
A New Breed: Navigating the Healthcare System
American Way Magazine
Patient's Fear of Being 'Difficult' May Hurt Care
San Francisco Chronicle
When Health System Fails You, Advocates Can Help
When Bob Whitlow, a long-time paraplegic, faced a
recent health crisis, he hired a private health advocate
The Wall Street Journal MarketWatch
Healthcare Liaison, Inc. Expands Credentialing Program For Healthcare Advocates
June 15, 2010
(57K PDF file)