Corporate Training

Healthcare Liaison specializes in developing Tailored Trainings for businesses and corporations. Our clients have included Managed Care Systems and Mental Health Programs. We are available to create Tailored Trainings both in the U.S. and internationally.
Our Tailored Training development process has three stages.

Stage One

  We meet with our Corporate Client to assess the areas of expertise they currently possess and determine with them what additional knowledge would enhance their employees’ skill base.  We utilize WebEx video conferencing for this stage so we can accommodate staff in different locations.

Stage Two

  We developed a Tailored Training that fits the Client’s needs.

Recent examples:

  • We designed a training program for Supervisors and line staff at Bravo Health/Cigna Health Spring in Philadelphia, PA who were working with medically complex HMO members.
  • We developed an innovative training program for mental health case managers and staff of Rubicon Programs in Richmond, CA.   The training was designed to develop staff competencies in working with clients who have both complex mental health and medical case management needs. 
  • We assisted Sutter Health in Berkeley, CA in creating a system of assessment for their case management program.

Stage Three

  We review, evaluate and refine the Tailored Trainings with our client to ensure that goals were met and we address needed follow-up.

We have a dedicated and creative staff who develops Tailored Trainings.  Please call us to discuss your training needs:  510-704-8476.

Joanna Smith LCSW, MPH, CHA

CEO of Healthcare Liaison, Inc. She has 30 years experience in the fields of health, public health and mental health in healthcare systems throughout the San Francisco Bay Area.

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Affiliate Advocates

Sima Kahn, MD, CHA

Sima Kahn, MD, CHA

Based in the Puget Sound Region, Serving Patients throughout Washington State

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Healthcare Liaison Up Close

The Roles of Private Patient Advocates

7 minute audio podcast
modernhealthcare.com
Jan. 2011

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Six Ways to Use Communication for Good Patient Transitions

by Joanna Smith

Curaspan Health Group
Sept. 2010

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Advocates In the News

A New Breed: Navigating the Healthcare System

American Way Magazine
May 2013

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Patient's Fear of Being 'Difficult' May Hurt Care

San Francisco Chronicle
May 2012

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When Health System Fails You, Advocates Can Help

When Bob Whitlow, a long-time paraplegic, faced a recent health crisis, he hired a private health advocate to help. The Wall Street Journal MarketWatch
May 2011
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Press Releases

Healthcare Liaison, Inc. Expands Credentialing Program For Healthcare Advocates

Berkeley, CA
June 15, 2010
(57K PDF file)

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