Healthcare systems are a constantly changing configuration of services designed to improve the health status of their participants. Sometimes patients and their families have needs that cannot readily be addressed by staff. There may be a complex situation that has led to an incompatibility between staff and the patient/family system. Sometimes the stress may be due to cultural differences or misunderstandings, and a consultant can help resolve the situation.

In other situations, significant structural changes may be required in the delivery system. Mergers, restructuring and reorganizations can produce enormously stressed departments. A healthcare consultant who works with both managers and their teams to integrate new systems will produce a more effective working team.

Consultation Examples

"We were trying to integrate several departments into our case management department, and there was disagreement about how to accomplish this goal effectively. Because their personnel have hospital-based experience, Healthcare Liaison was able to assist us in this transition and implement a new design for our working team." - Kim, Case Management Supervisor

"We had an Asian family whose father was in our rehab unit. He had had a severe stroke, and there were many family members involved in his care. Some of the family wanted him treated with a special diet and fewer hours of therapy. We were having trouble helping them understand that we could not significantly reduce the hours of therapy and have him continue in rehab. Healthcare Liaison helped us create a program that the family accepted." - Physiatrist, In-Patient Rehab Unit