Services Overview

Healthcare Liaison is a trusted partner in healthcare for individuals and families with complex medical situations, businesses with staff training needs and corporations and government entities seeking consultation on consumer healthcare issues. We also provide healthcare advocacy education to the public and to professional healthcare advocates. With a multi-specialty team of professional Affiliates, Healthcare Liaison serves clients in the U.S. and internationally. Our Affiliates include specialists in medicine, pharmacy, physical therapy, hospital discharge planning, placements, medical research, hospice, home health, insurance coverage and insurance grievances and appeals.

Services for Individuals and Families:

  • Assessments and planning for seniors and their families
  • Assistance for families of children with serious medical conditions
  • Medical research about new diagnoses
  • Creation of a cohesive medical team
  • Assistance with medical decision-making
  • Coordination of care during a hospital stay
  • Advocacy for needed medical treatments
  • Insurance grievances and appeals
  • Pharmacy consultations

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Training Services:

  • Workshops to enhance healthcare advocacy skills
  • A Credentialing Program in Healthcare Advocacy
  • Consultation groups for corporate teams in healthcare
  • Tailored Trainings to solve specific workplace needs

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Consultation Services:

  • Assessment of  Healthcare delivery systems
  • Corporate consultations on healthcare products and services
  • Advocacy for consumer-focused healthcare policies

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Joanna Smith LCSW, MPH, CHA

CEO of Healthcare Liaison, Inc. She has 30 years experience in the fields of health, public health and mental health in healthcare systems throughout the San Francisco Bay Area.

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Affiliate Advocates

Sima Kahn, MD, CHA

Sima Kahn, MD, CHA

Based in the Puget Sound Region, Serving Patients throughout Washington State

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